Refund policy

Last updated 22 October 2026

The short version

If you bought on tomalab.app, you can ask for a full refund within 14 days of purchase, for any reason. It does not matter whether you have activated your licence. Refunds are not automatic: you need to ask us.

How to ask for a refund

1. Write to us through the contact form or at hello@tomalab.app within 14 days of your purchase.
2. Include your order number and the email address you used to buy.
3. We ask our merchant of record, Moonbase, to refund you.

Refunds go back to the payment method you used, usually within 5–10 working days, without any fee. When the refund is made, the licence is cancelled and deactivated on all computers, and you must uninstall the software.

Your statutory right of withdrawal

Under EU consumer law you normally have 14 days to withdraw from an online purchase. For digital content such as software, this right ends once delivery has started, if you agreed to immediate delivery and acknowledged that you lose the right. Our checkout asks you for this agreement. The refund offered on this page is a voluntary promise on top of the law.

Faulty software

If TripRama does not work as described and we cannot fix the problem, you are entitled to a price reduction or a refund, also after 14 days. Contact us and describe the problem; these rights come from consumer law and are not limited by this policy.

Purchases from partner stores

If you bought from a partner store such as KVR Audio, MuseHub, Plugivery or Bandcamp, please ask that store for a refund. Their own refund policy applies.

Chargebacks

Please contact us before opening a dispute with your bank or card issuer. A chargeback cancels the licence.